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Logistics Manager (Field-Based - Delivery Operations)
Job summary
A dynamic construction company in Dubai is seeking a Logistics Manager with hands-on bike delivery experience. The role involves managing delivery operations, recruiting and training riders, and ensuring efficient service. Ideal candidates will have strong problem-solving skills and existing networks of riders. Competitive compensation and bonuses based on performance are offered.
Benefits
Qualifications
- Must have previous hands-on experience as a bike delivery rider (no exceptions).
- Must have on-ground understanding of routes, real delivery challenges, and rider behaviour.
- Existing network/pool of riders ready to onboard on a pay-per-order basis.
Responsibilities
- Recruit and maintain a personal pool of bike riders working on a pay-per-order model.
- Train new riders on company SOPs and delivery standards.
- Monitor rider efficiency, punctuality, and customer feedback.
- Troubleshoot operational issues on the ground.
Skills
Location: Dubai, UAE
Employment Type: Full-time
We are looking for a highly specialized Logistics Manager who comes directly from the delivery field. This role is not for corporate rider supervisors or office-based managers. We need someone who has personally worked as a bike delivery rider, understands the challenges of the job, and has outgrown the role into team leadership.
You will manage the full delivery operations cycle, including recruiting riders, training, monitoring performance, transmitting orders, implementing fines, and solving on-ground issues as they arise.
- Recruit and maintain a personal pool of bike riders working on a pay-per-order model.
- Train new riders on company SOPs, routes, delivery standards, and customer communication.
- Monitor rider efficiency, punctuality, and customer feedback.
- Enforce discipline, issue fines when required, and maintain accurate records.
- Assign and transmit incoming orders accurately and on time.
- Troubleshoot operational issues on the ground — delays, rider problems, customer complaints, or route challenges.
- Ensure successful and smooth delivery operations daily.
- Keep performance data, daily order logs, and KPI tracking.
- Must have previous hands‑on experience as a bike delivery rider (no exceptions).
- Must have on‑ground understanding of routes, real delivery challenges, and rider behaviour.
- Must have an existing network/pool of riders ready to onboard on a pay-per-order basis.
- Proven experience supervising or leading delivery riders is a strong advantage.
- Strong communication and problem‑solving skills.
- Ability to work under pressure and manage peak‑hour operations.
- Must be highly organized, reliable, and field‑driven (not a desk‑only role).
- Competitive compensation package.
- KPI bonus for every successful order completed by your riders.
- Potential for further earnings based on team performance.
- Official UAE employment and comprehensive medical insurance.
- Opportunity to work on high‑impact projects in a collaborative, professional environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.