Automotive CRM Lead: Logistics & Customer Care

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment consultancy in the UAE is seeking a highly skilled CRM Supervisor to manage the full customer relationship cycle in the automotive industry. The ideal candidate will be responsible for enhancing customer satisfaction, overseeing logistics coordination, and ensuring efficient service delivery. Candidates should have at least 5 years of experience in CRM supervision or customer service leadership. Proficiency in CRM software is essential, and candidates must be willing to work in Dubai.

Qualifications

• Minimum of 5 years’ experience in CRM supervision or customer service leadership.
• Strong understanding of vehicle delivery cycles and logistics workflows.
• Ability to work in a fast-paced environment with a customer-first mindset.

Responsibilities

• Lead CRM operations to enhance customer satisfaction and retention.
• Monitor customer interactions and ensure timely responses to inquiries.
• Coordinate with logistics teams for vehicle delivery and transportation.

Skills

Customer satisfaction enhancement

Problem-solving

Communication skills

Logistics coordination

Data analysis

Education

Bachelor’s degree in business administration, logistics, IT, or any related field

Tools

CRM software

MS Office

Reporting tools

Job description

A recruitment consultancy in the UAE is seeking a highly skilled CRM Supervisor to manage the full customer relationship cycle in the automotive industry. The ideal candidate will be responsible for enhancing customer satisfaction, overseeing logistics coordination, and ensuring efficient service delivery. Candidates should have at least 5 years of experience in CRM supervision or customer service leadership. Proficiency in CRM software is essential, and candidates must be willing to work in Dubai.