Logistics Manager (Field-Based - Delivery Operations)

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking a Logistics Manager. The ideal candidate must have hands-on experience as a bike delivery rider and a strong understanding of delivery operations. Key responsibilities include recruiting and training riders, monitoring performance, and troubleshooting on-site issues. Competitive compensation and bonuses are offered based on team performance in a collaborative environment.

Benefits

Competitive compensation package

KPI bonus for successful orders

Comprehensive medical insurance

Qualifications

• Must have previous hands-on experience as a bike delivery rider (no exceptions).
• Must have on-ground understanding of routes, real delivery challenges, and rider behaviour.
• Must have an existing network/pool of riders ready to onboard on a pay-per-order basis.
• Proven experience supervising or leading delivery riders is a strong advantage.

Responsibilities

• Recruit and maintain a personal pool of bike riders working on a pay-per-order model.
• Train new riders on company SOPs, routes, delivery standards, and customer communication.
• Monitor rider efficiency, punctuality, and customer feedback.
• Enforce discipline, issue fines when required, and maintain accurate records.
• Troubleshoot operational issues on the ground.

Skills

Hands-on experience as a bike delivery rider

Understanding of routes and delivery challenges

Strong communication skills

Problem-solving skills

Organizational skills

Job description

Location: Dubai, UAE Employment Type: Full-time

About the Role

We are looking for a highly specialized Logistics Manager who comes directly from the delivery field. This role is not for corporate rider supervisors or office-based managers. We need someone who has personally worked as a bike delivery rider, understands the challenges of the job, and has outgrown the role into team leadership.

Key Responsibilities

• Recruit and maintain a personal pool of bike riders working on a pay-per-order model.
• Train new riders on company SOPs, routes, delivery standards, and customer communication.
• Monitor rider efficiency, punctuality, and customer feedback.
• Enforce discipline, issue fines when required, and maintain accurate records.
• Assign and transmit incoming orders accurately and on time.
• Troubleshoot operational issues on the ground — delays, rider problems, customer complaints, or route challenges.
• Ensure successful and smooth delivery operations daily.
• Keep performance data, daily order logs, and KPI tracking.
• Competitive compensation package.
• KPI bonus for every successful order completed by your riders.
• Potential for further earnings based on team performance.
• Official UAE employment and comprehensive medical insurance.
• Opportunity to work on high-impact projects in a collaborative, professional environment.

Requirements

• Must have previous hands-on experience as a bike delivery rider (no exceptions).
• Must have on-ground understanding of routes, real delivery challenges, and rider behaviour.
• Must have an existing network/pool of riders ready to onboard on a pay-per-order basis.
• Proven experience supervising or leading delivery riders is a strong advantage.
• Strong communication and problem-solving skills.
• Ability to work under pressure and manage peak-hour operations.
• Must be highly organized, reliable, and field-driven (not a desk-only role).