IT Support Specialist: Growth, Training & UAE Benefits

BlackStone eIT; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology firm in the United Arab Emirates is seeking a knowledgeable IT Support Specialist to join their technical support team. The successful candidate will assist with troubleshooting technical problems, document support incidents, and provide user training. The role requires an Associate's degree in IT and 1-3 years of relevant experience. This position offers benefits including paid time off, performance bonuses, and training opportunities.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 1-3 years of experience in technical support or IT help desk roles.
• Strong understanding of computer systems, software applications, and operating systems.
• Proficient in troubleshooting a variety of software and hardware issues.

Responsibilities

• Assist users with troubleshooting technical problems related to hardware, software, and network systems.
• Respond to support requests via phone, email, and in-person, ensuring a prompt service experience.
• Document and track support incidents in the ticketing system.
• Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
• Collaborate with team members to resolve complex issues.

Skills

Troubleshooting technical problems

User training and support

Excellent communication skills

Detail-oriented

Education

Associate's degree in Information Technology

Job description

A technology firm in the United Arab Emirates is seeking a knowledgeable IT Support Specialist to join their technical support team. The successful candidate will assist with troubleshooting technical problems, document support incidents, and provide user training. The role requires an Associate's degree in IT and 1-3 years of relevant experience. This position offers benefits including paid time off, performance bonuses, and training opportunities.