IT Support Specialist: Fast-Response Helpdesk Pro

BOF ASSET MANAGEMENT (PTY) LTD; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A financial management firm in Dubai seeks an IT Support Specialist to handle technical issues, provide first-level support, and ensure user satisfaction. The role demands 1-3 years of experience in helpdesk or desktop support, strong technical skills, and clear communication abilities. Candidates should be proficient in both Windows and macOS, along with familiarity with ticketing systems like ServiceNow. The ideal candidate will help manage user accounts and hardware/software troubleshooting in a dynamic environment.

Qualifications

• 1–3 years in helpdesk, desktop support, or first-level support role.
• Hands-on experience in small business or multi-user IT environments preferred.
• Track record of user-facing support and ticket management.

Responsibilities

• Handle service desk intake via multiple channels.
• Manage email and account issues like password resets.
• Resolve connectivity problems such as VPN client support.
• Troubleshoot hardware and software issues.
• Perform website and platform maintenance.

Skills

Windows and macOS fundamentals

Microsoft 365 and/or Google Workspace

TCP/IP and DNS/DHCP basics

Experience with ticketing systems

Multi-factor authentication setup

Content management system (CMS) editing

Clear Communication

Structured Problem-Solving

Service Orientation

Documentation Discipline

Education

Diploma or Associate Degree in IT

Tools

ServiceNow

Zendesk

Jira Service Management

Job description

A financial management firm in Dubai seeks an IT Support Specialist to handle technical issues, provide first-level support, and ensure user satisfaction. The role demands 1-3 years of experience in helpdesk or desktop support, strong technical skills, and clear communication abilities. Candidates should be proficient in both Windows and macOS, along with familiarity with ticketing systems like ServiceNow. The ideal candidate will help manage user accounts and hardware/software troubleshooting in a dynamic environment.