AI-Driven IT Support Specialist — Linux & Mac Expert

MBR Partners; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading technology company in Dubai is looking for an IT Support Specialist to provide hands-on support across Linux and macOS systems. You will troubleshoot complex OS, network, and application issues while assisting users at different technical levels. Ideal candidates will possess strong problem-solving skills, a solid understanding of networking fundamentals, and the ability to manage user onboarding and off-boarding processes. This role offers an innovative environment focused on next-generation networking software.

Qualifications

• Deep proficiency with Linux and solid Windows knowledge.
• Ability to diagnose complex issues at OS, network and application level.
• Experience assisting both technical and non-technical users.

Responsibilities

• Provide first-line and escalated support for Linux and macOS systems.
• Troubleshoot network issues including TCP/IP and DHCP.
• Document procedures and create knowledge base articles.

Skills

Linux proficiency

Networking fundamentals

Windows knowledge

Problem-solving skills

Tools

YouTrack

Jira

VPN technologies

Job description

A leading technology company in Dubai is looking for an IT Support Specialist to provide hands-on support across Linux and macOS systems. You will troubleshoot complex OS, network, and application issues while assisting users at different technical levels. Ideal candidates will possess strong problem-solving skills, a solid understanding of networking fundamentals, and the ability to manage user onboarding and off-boarding processes. This role offers an innovative environment focused on next-generation networking software.