Hotel Operations Manager jobs in United States

Job Purpose

The Director of Operations – Nightlife is responsible for overseeing the strategic and day-to-day operations of all nightlife venues within the organization. This role ensures exceptional guest experiences, operational excellence, and financial performance across all nightlife outlets. The ideal candidate will bring a blend of hospitality leadership, operational rigor, and a deep understanding of nightlife trends and guest expectations.

Essential Duties

• Lead and manage all nightlife operations, including clubs, lounges, and entertainment venues.
• Develop and implement operational strategies to drive revenue, guest satisfaction, and brand consistency.
• Collaborate with marketing, talent acquisition, and entertainment teams to curate compelling nightlife experiences.
• Monitor financial performance, manage budgets, and implement cost-control measures.
• Ensure compliance with health, safety, and licensing regulations.
• Recruit, train, and mentor venue managers and frontline staff.
• Analyze guest feedback and operational data to continuously improve service delivery.
• Serve as the primary liaison with internal stakeholders and external partners, including talent agencies and vendors.
  
  

Education

Bachelor’s degree in Hospitality Management, Business Administration, or a related field

Experience

• Minimum of 8–10 years of progressive leadership experience in nightlife, hospitality, or entertainment operations.
• Proven track record of managing high-volume venues and delivering exceptional guest experiences.
• Strong financial acumen and experience managing P&L statements.
• Experience working in luxury or high-profile nightlife environments is highly desirable.
  
  

Skills / Knowledge

• Deep understanding of nightlife trends, guest preferences, and entertainment programming.
• Strong leadership and team development skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in operational systems, scheduling tools, and performance analytics.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Culturally aware and able to manage diverse teams in a dynamic environment.