Operations Lead

Amazon; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce organization in Abu Dhabi is seeking an Operations Specialist to oversee shift management in fulfillment centers. The role includes ensuring safety, supervising associates, and addressing logistics challenges through data analysis. Candidates should have a high school diploma, experience with Microsoft Office, and the ability to work a flexible schedule. This position offers a dynamic work environment aimed at achieving high customer satisfaction.

Qualifications

• 1 year of experience with Microsoft Office products.
• Experience with Amazon Floor Monitoring for at least 1 year.
• Ability to work flexible schedules, including nights and weekends.

Responsibilities

• Create a safe working environment by identifying safety opportunities.
• Supervise and train Associates for optimal customer service.
• Ensure quality and safety guidelines are met in order fulfillment.

Skills

Microsoft Office products

Data analysis

Safety awareness

Education

High school diploma or equivalent

Job description

We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results, and put smiles on people’s faces, this could be the role for you.

As an Operations Specialist you will oversee the shift management in one of our first‑mile fulfillment centers, middle‑mile sortation centers, or final‑mile delivery stations. Our Operations Specialists improve the pulse of our operations on the ground and play an important role in getting customers’ orders out to them at every step of the chain.

Responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area.
• Supervise and train our Associates to help deliver the best service for our customers.
• Ensure that customer orders are fulfilled in line with quality and safety guidelines.
• Continuously provide critical shift‑related information to frontline management and operators.
• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts.
• Engage with support functions and other departments to address common issues or needs in key areas of performance, e.g., process area readiness, 5S, safety training.
• Help to solve logistics and supply‑chain opportunities through data analysis, innovation, and process optimization.

Qualifications

• 1 year of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Experience with Amazon Floor Monitoring (1 year).
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours per week and overtime as required.

Why Amazon

Since our beginnings in 1995, Amazon has been pushing the boundaries of what’s possible. Whether exploring new business lines, pushing our technology and processes to achieve the quickest delivery times for customers, or delivering record volumes, Amazon has achieved incredible feats in defining industries.

Our journey to become the Earth’s most customer‑centric company is full of exciting innovation, pace, and change. From the moment an order is placed online to the seamless coordination behind the scenes, we strive to stay agile, fluid, and intentional in what we do. Our employees move this business forward, and hiring great people allows us to continually set records.

Inclusivity Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.