Customer Service Specialist à United States

This position is with a leading organization in the FMCG industry specializing in edible oils and fats including olive oil, vegetable oil, ghee and butter as well as ice cream and frozen food products. The Senior Sales Manager HORECA & B2B will be responsible for driving sales growth across the UAE market targeting hotels, restaurants, cafés, catering companies and B2B customers. The role focuses on expanding market share, acquiring new accounts, strengthening existing relationships, and working closely with internal teams to meet customer requirements.

• Recruit, develop and manage a strong portfolio of B2B customers with a first-year target value of AED 25M.
• Research, identify and acquire new B2B and HORECA clients across the UAE.
• Build and maintain long‑term relationships with key accounts to ensure retention and satisfaction.
• Collaborate with the R&D team to develop innovative product solutions based on customer needs.
• Open and develop partnerships with at least 5 major international B2B chains.
• Identify upsell and cross‑sell opportunities within existing accounts.
• Analyze P&L and sales revenue to ensure a minimum of 15% gross margin per customer.
• Ensure compliance with internal policies, procedures and the organization’s Code of Business Conduct.
• Work cross‑functionally with internal teams to support sales forecasting, reporting and product development initiatives.
• Monitor market trends, competitor activities and customer feedback to support strategic decisions.

• Bachelor's degree in Business Management or a related field.
• Minimum of 5 years of experience in FMCG B2B and HORECA sales within the UAE.
• Experience in edible oils, fats, dairy, frozen foods or related foodservice products.
• Holding a UAE Driver's license is preferred.
• Strong communication, negotiation and interpersonal skills.
• Proven ability to manage key accounts and acquire new clients.
• Skills in data analysis, gap analysis, product/process improvement and problem-solving.
• Strong time management and leadership abilities.
• Fluency in English; Arabic is an added advantage.

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