Customer Service Specialist jobs in United Arab Emirates

To support our Sales Team we are looking for:

Senior Sales Manager Dubai UAE

You should have at least 10 years of experience in technical sales in the Oil & Gas Industrial Market.

We are looking for an experienced professional senior sales manager with a mechanical engineering degree who can handle the sales process and ensure a strong relationship with customers. Should have hands-on experience in technical sales with equipment compressors, specifically reciprocating compressors.

Your tasks will be the following:

• Focus on the elimination of the root causes of the compressors' failures.
• Identification of the necessary modification of the compressor.
• Development of comprehensive tailormade solutions for compressor upgrades and revamps for identified opportunities including detailed analysis, design improvements, and implementation strategies to enhance performance, efficiency, and reliability.
• Participate and provide input to product management on the development of new products and services based on real-time customer projects.
• Execute Compressor Surveys, analyze outcomes, and create recommendations.
• Development of technical solutions and commercial offers within the region.
• Estimation of cost and delivery time for the upgrade & revamp projects.
• Follow up on issued offers and technical proposals.
• Negotiation of contracts for compressor upgrades and revamps.
• Responsible for initiating the order and transfer of received purchase orders to phase.
• Act as the main customer contact for customers in the Russian-speaking region for all strategic and high-value opportunities.
• Intensive communication during the development of the scope of upgrade & revamp.
• Support and lead when required on customer visits and project clarifications on site.
• Maintaining connections with other departments and customers during all phases of the project (Sales and others).
• Participation in Technical Conferences for the presentation of the company portfolio.
• Register and maintain sales opportunities in the CRM system.

Job Requirements:

• Have a degree in Mechanical Engineering (BSc, Masters, or Diploma).
• Have at least 10 years of technical sales experience with equipment compressors, specifically reciprocating compressors.
• Fluently spoken and written English & Russian is mandatory; other language skills are a plus.
• Have a good understanding of Thermodynamics.
• Strong understanding of the sales process (cost calculation, offers, purchase orders).
• Basic knowledge in both project management and machinery reliability.
• You are of a reliable and communicative nature and have strong analytical and organizational skills.
• You have a passion for customer focus, a strong business orientation, and enjoy working with people from different nationalities across cultures.
• A high degree of independence and good communication skills in discussions with an international characterizing your personality.

What we offer:

• We offer you flexible working conditions, versatile and independent activities in a dynamic international environment.
• Good working conditions and an open corporate culture based on clearly defined values that are lived out in everyday life are the hallmarks of the company.
• Hybrid work and flexible working hours.
• Work-life balance and health initiatives.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.