Client Services Manager-Jobs in United States

Description

Our Business Intelligence Team provides services, solutions and support to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals.

The prime focus of this role is to grow the Dow Jones Business Intelligence line of solutions in the Middle East. Based in Dubai, the Key / Strategic Account Manager is responsible for strategic retention and significant growth within the region’s largest and most critical accounts. This role requires managing the complete solutions sales cycle for Dow Jones Business Intelligence products and services and driving new business revenue, with a specific focus on the top-tier market.

• Manage the existing portfolio of Key / Strategic Business Intelligence clients, with a focus on the top eight banks in the UAE, to ensure retention and significantly increase contract value.
• Lead the identification, qualification, development, and closure of new, complex business for the entire Risk & Compliance product portfolio to achieve New Business Revenue goals.
• Identify and analyze underlying customer business and sales issues in order to match the appropriate Risk & Compliance solution / technology to the customers’ requirements. A sophisticated solution sales approach is a pre-requisite.
• Contribute thought leadership around the strategic direction of the Risk & Compliance business on subjects such as brand, positioning, value proposition, and product roadmap.
• Work closely with senior management and marketing to ensure that events, PR, branding, and communication supports sales objectives and execution plans.
• Maintain and leverage relationships with external facilitators such as technology companies providing advisory services to the market.

• 7+ years of experience selling to Financial Institutions and Government Entities, with a proven track record of selling to the top eight banks in the UAE.
• Extensive knowledge of compliance regulation across the region and deep familiarity with Risk and Compliance solutions available on the market.
• Fluency in Arabic and English. Degree level education.
• Experience in selling complex information and / or compliance tools to senior business decision makers (C-level / Executive).
• Exceptional ability to utilise effective influencing strategies to gain agreement or commitment to proposed Risk & Compliance solutions in order to help advance the sales process to the next level.
• Exceptional ability to speak knowledgeably about customers’ issues to demonstrate / convey an understanding of it.

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO / Disabled / Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.