Workshop Manager

MP DOMINIC AND CO; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A marine workshop in Dubai seeks a Workshop Manager to oversee operations and lead a team of technicians. The role requires strong leadership and at least 5 years of marine workshop management experience. You will coordinate with sales and ensure workshop safety and efficiency while providing excellent customer service. The ideal candidate holds a Bachelor's degree in business management and possesses knowledge of marine engines.

Qualifications

• At least 5 years experience in marine workshop management.
• Strong leadership and organizational skills.
• Ability to effectively communicate with customers.

Responsibilities

• Oversee daily operations of the workshop.
• Manage and lead a team of technicians.
• Coordinate with the Sales team and stakeholders.
• Maintain a clean and organized workshop environment.

Skills

Leadership

Organizational Skills

Communication

Computer Skills

Knowledge of Marine Engines

Education

Bachelor's degree in Business Management

Job description

Job Summary (in List Format):

• Oversee daily operations of the workshop to ensure efficiency and high-quality standards.
• Manage and lead a team of technicians ensuring work is performed safely and to required standards.
• Schedule and prioritize tasks and jobs based on customer requirements and operational needs.
• Ensure availability and maintenance of workshop tools, equipment and inventory supplies.
• Coordinate with the Sales team, purchasing department and other stakeholders to meet customer demands and ensure timely job completion.
• Maintain a clean, safe and organized workshop environment enforcing safety protocols and compliance with company policies.
• Keep accurate records of workshop activities including work orders, job costing and invoicing.
• Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.
• Promote and sell service agreements to customers.
• Share responsibility with the service manager for workshop P&L and assigned service area performance.
• Handle warranty claims and ensure technical staff receive relevant training.
• Requires a Bachelors degree in business management or related field with at least 5 years experience in marine workshop management.
• Must possess strong leadership, organizational, communication and computer skills with knowledge of marine engines and components.