Waitress

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a dedicated Food & Beverage Service professional to provide excellent customer service. The candidate will manage both In-Room Dining and All-Day Dining operations while ensuring guest satisfaction. Key responsibilities include maintaining cleanliness, responding to guest inquiries, and adhering to service standards. A diploma in hospitality is advantageous, along with previous experience in a similar role. This is a full-time position without remote work options.

Qualifications

• Previous experience in In-Room Dining and All-Day Dining restaurant operations.
• Strong understanding of service flow and guest interaction.
• Good communication skills with a guest-focused attitude.

Responsibilities

• Provide courteous and efficient service at all times.
• Maintain cleanliness and organization of the work area.
• Handle guest inquiries and ensure guest satisfaction.

Skills

Food & Beverage Service

Customer Service

Communication Skills

Team Collaboration

Flexibility

Education

Diploma in Hospitality or related field

Job description

• Provide courteous professional efficient and flexible service at all times in accordance with Rixos Standards of Performance.
• Demonstrate flexibility by adapting to rotation within different sub-departments of the Food & Beverage Division or other hotel departments as assigned.
• Carry out any other reasonable duties and responsibilities as assigned by Management.
• Undertake reasonable tasks and secondary duties as assigned by the Team Leader.
• Perform all opening and closing procedures established for the assigned place of work ensuring full operational readiness.
• Maintain thorough knowledge and understanding of all food and beverage menu items including ingredients preparation methods and the ability to recommend suitable food and beverage combinations and upsell alternatives.
• Deliver high standards of quality efficiency and friendly service in accordance with Standard Operating Procedures (SOPs).
• Ensure that the assigned place of work and surrounding areas are kept clean organized and presentable at all times.
• Handle guest inquiries requests and concerns in a courteous professional and efficient manner.
• Establish positive rapport with guests and maintain good customer relationships to enhance guest satisfaction.
• Monitor operational procedures to reduce spoilage and wastage and report any issues accordingly.
• Report guest complaints or problems to the Team Leader when immediate solutions cannot be found and ensure appropriate follow-up with guests.
• Assist in carrying out monthly quarterly bi-yearly and yearly inventory counts of operating equipment as required.
• Report for duty punctually wearing the correct uniform and name tag and maintain high standards of personal appearance and hygiene in line with hotel and departmental grooming standards.
• Provide friendly courteous and professional service to guests and colleagues at all times.
• Maintain positive working relationships with colleagues and other departments to support smooth hotel operations.
• Read understand and comply with the hotels Employee Handbook rules and regulations particularly those related to Fire Safety Hygiene Health and Safety.
• Comply with all applicable local legislation and regulatory requirements.
• Respond positively to any departmental changes as dictated by the operational needs of the hotel.
• Remain flexible and extend job responsibilities within job capability as required including redeployment to alternative departments or areas to meet business demands and guest service needs.

Qualifications

• Previous experience in In-Room Dining / Room Service and All-Day Dining restaurant operations preferably within a hotel or hospitality environment.
• Diploma or certification in Hospitality Food & Beverage Service or a related field is an advantage.
• Strong understanding of service flow guest interaction and order handling across both restaurant and room service settings.
• Knowledge of food & beverage service standards hygiene practices and guest service etiquette.
• Good communication skills with a positive guest-focused attitude.
• Ability to work efficiently in a fast-paced service-driven environment.
• Flexible to work split shifts evenings weekends and public holidays as required by operations.
• Team-oriented reliable and able to follow SOPs and brand service standards consistently.
• Basic food safety / hygiene knowledge (HACCP awareness preferred).

Remote Work

No

Employment Type

Full-time