Waiter/Waitress - Pool Bar

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated professional to provide exceptional guest service and ensure an elegant dining experience. The ideal candidate will have a high school diploma or hotel school degree and a minimum of 2 years' experience in a similar role within a 5-star international environment. Responsibilities include handling guest complaints, maintaining high levels of service, and coordinating effectively with colleagues. Strong English skills and familiarity with the Micros system are essential for success in this role.

Qualifications

• Minimum 2 years experience in a similar role in a 5-star international environment.
• Knowledge of HACCP standards.
• Experience working in a multi-cultural environment.

Responsibilities

• Ensure guests live the “Ultimate Experience”.
• Handle guest complaints according to policy.
• Control usage of food and beverage items.

Skills

Up‑selling skills

Excellent spoken and written English

Organized and well planned

Ability to work with speed and efficiency

Education

High school Diploma/Hotel School Degree

Tools

Micros system

Job description

JOB SUMMARY

• Ensure guests live the “Ultimate Experience”.
• Provide hands‑on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
• Handle guest complaints according to policy.
• Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
• Perform opening and closing duties as required ensuring that the outlet will be ready for the business opening.
• Ensure the correct and consistent service techniques for various meal periods is done.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Promote good public relations and handle complaints or concerns of guests.
• Utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Respond properly in any hotel emergency or safety situation.
• Identify guest preferences and communicate with the teams.

CANDIDATE PROFILE

• High school Diploma/Hotel School Degree.
• 2 years minimum in a similar role in a 5 * international environment.
• Up‑selling skills training, HACCP.
• Knowledge of Micros system.
• Excellent spoken and written English.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.