Waiter

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras al-Khaimah is looking for a dedicated service staff member to ensure guest comfort and satisfaction during dining experiences. Responsibilities include greeting guests, addressing inquiries, and maintaining cleanliness. Ideal candidates will have prior experience in a similar role, ideally in a luxury or fine dining environment. The role emphasizes collaboration, attention to detail, and adherence to health and hygiene regulations, contributing to a memorable guest experience.

Qualifications

• Previous experience in a similar role ideally in a luxury hotel or fine dining establishment.

Responsibilities

• Greet guests warmly and ensure their comfort during dining.
• Ensure cleanliness and tidiness of the dining area at all times.
• Address guest inquiries and resolve concerns.

Skills

Guest Service Excellence

Team Collaboration

Upselling & Revenue Generation

Job description

Key Responsibilities

• Guest Service Excellence
  • Greet guests warmly escort them to their table and ensure their comfort during their dining experience.
  • Provide detailed menu explanations offer recommendations and answer any questions regarding the food and beverage offerings.
  • Take guest orders accurately ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.
  • Serve food and beverages promptly ensuring all dishes and drinks are presented beautifully and meet the resorts high standards.
• Service Operations
  • Ensure cleanliness and tidiness of the dining area at all times.
  • Set up and break down tables for service ensuring the correct arrangement settings and ambiance.
  • Maintain knowledge of daily specials promotions and new menu items to assist guests in making informed choices.
  • Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.
• Guest Relations
  • Address guest inquiries resolve concerns and ensure satisfaction during their visit.
  • Handle guest feedback with professionalism ensuring any complaints are swiftly addressed and escalated when necessary.
  • Maintain a professional and courteous demeanor at all times ensuring guests feel valued and welcome.
• Team Collaboration
  • Work as part of a team to ensure smooth service flow during busy times.
  • Assist other waitstaff and management as needed supporting colleagues to ensure efficient service delivery.
  • Attend staff meetings training sessions and participate in any development programs to enhance your skills.
• Health & Safety
  • Ensure all health safety and hygiene regulations are followed.
  • Maintain clean workstations and practice safe food handling procedures in line with local regulations.
• Upselling & Revenue Generation
  • Proactively suggest additional items to guests including appetizers wines and desserts in order to maximize revenue.
  • Offer personalized service that enhances the guest experience and encourages repeat visits.

Qualifications

Previous experience in a similar role ideally in a luxury hotel or fine dining establishment.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

• Remote Work: No
• Employment Type: Fulltime