Vice President Digital Service Delivery & ITSM Excellence

Emirates Water & Electricity Company; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A utility provider in Abu Dhabi is looking for a Vice President for Service Delivery to oversee critical ICT services. This role involves managing service desk functions and leading incident resolution while ensuring IT services are aligned with business needs. The ideal candidate will have extensive service management experience and a strong leadership history, particularly within regulated sectors. This position supports local energy transition initiatives and focuses on driving continuous improvement across the organization.

Qualifications

• Extensive experience in service management.
• Proven track record in leadership within regulated environments.
• Ability to drive continuous improvement initiatives.

Responsibilities

• Oversee ICT services and manage service desk functions.
• Lead incident resolution and engage with stakeholders.
• Align IT services with business needs.

Job description

A utility provider in Abu Dhabi is seeking a Vice President for Service Delivery to oversee ICT services and ensure high-quality, reliable performance. This pivotal role focuses on managing service desk functions, leading incident resolution, and engaging with stakeholders to align IT services with business needs. The ideal candidate will have extensive experience in service management and a proven track record in leadership within regulated environments, driving continuous improvement and supporting local energy transition initiatives.