Visitor Services Training & Excellence Lead

BLR WORLD; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A talent consultancy firm in Abu Dhabi is seeking a Visitor Services Training and Excellence Manager to develop and deliver training for the Visitor Services team. The ideal candidate will have experience in a cultural or hospitality environment, strong IT skills, and fluency in both Arabic and English. This role involves managing training schedules and resources, as well as monitoring training outcomes to enhance visitor interactions. Join a dynamic team committed to excellence in guest experience.

Qualifications

• Min 3 years experience in training delivery for large groups.
• Experience in a supervisory or management role in cultural settings.
• Ability to quickly learn new software.

Responsibilities

• Manage training schedule for Visitor Services team.
• Devise contents and structure for training sessions.
• Monitor staff training records and follow up on certifications.
• Analyze and report on customer satisfaction and training outcomes.
• Coordinate resources for training sessions.

Skills

Training delivery

Supervisory experience in cultural environment

Strong IT skills

Fluent in Arabic

Fluent in English

Education

Degree in tourism, art history, or related field

Job description

A talent consultancy firm in Abu Dhabi is seeking a Visitor Services Training and Excellence Manager to develop and deliver training for the Visitor Services team. The ideal candidate will have experience in a cultural or hospitality environment, strong IT skills, and fluency in both Arabic and English. This role involves managing training schedules and resources, as well as monitoring training outcomes to enhance visitor interactions. Join a dynamic team committed to excellence in guest experience.