VIP Guest Relations Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading hospitality group in Dubai is seeking an experienced Guest Relations professional to enhance guest experiences. The ideal candidate will be responsible for responding to guest queries, managing VIP arrivals and departures, and ensuring effective communication between guests and staff. Experience in guest relations and a relevant degree in hospitality management are required. Proficiency in German is advantageous. This role offers the opportunity to work in a dynamic and rewarding environment.

Qualifications

• Relevant experience as Guest Relations or similar is an asset.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.

Responsibilities

• Respond to questions and desires of guests and follow up to ensure satisfaction.
• Oversee and coordinate arrivals and departures of special guests (VIPs).
• Manage communication between guests and staff.

Skills

Problem resolution skills

Outstanding communication skills

Active listening skills

Proficiency in German

Education

Diploma/BS degree in hospitality management or related field

Job description

A leading hospitality group in Dubai is seeking an experienced Guest Relations professional to enhance guest experiences. The ideal candidate will be responsible for responding to guest queries, managing VIP arrivals and departures, and ensuring effective communication between guests and staff. Experience in guest relations and a relevant degree in hospitality management are required. Proficiency in German is advantageous. This role offers the opportunity to work in a dynamic and rewarding environment.