VIP Guest Experience Specialist

Galadari Brothers; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hospitality firm in the United Arab Emirates is seeking a Guest Experience Coordinator to provide personalized and high-quality guest services. This role involves handling escalated issues, coordinating special events, and promoting loyalty programs, ensuring exceptional experiences for VIPs and guests. The ideal candidate has a background in business management, strong communication skills, and experience in reception duties or front desk roles. A proactive and friendly attitude is essential for fostering guest relationships.

Qualifications

• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience preferred.
• Proactive, hardworking, goal-oriented, and motivated.

Responsibilities

• Deliver personalized, high-quality guest experiences.
• Handle escalated guest issues and resolve conflicts.
• Plan and coordinate special events.
• Promote loyalty programs and collect feedback.

Skills

Excellent communication skills

Proficient in Microsoft Office

Team player

Fluency in English

Positive attitude

Education

Graduate in business management

Job description

A prestigious hospitality firm in the United Arab Emirates is seeking a Guest Experience Coordinator to provide personalized and high-quality guest services. This role involves handling escalated issues, coordinating special events, and promoting loyalty programs, ensuring exceptional experiences for VIPs and guests. The ideal candidate has a background in business management, strong communication skills, and experience in reception duties or front desk roles. A proactive and friendly attitude is essential for fostering guest relationships.