VIP Guest Experience Specialist

Park Hyatt Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Abu Dhabi seeks a Guest Experience Specialist to create memorable experiences through exceptional service. The role involves welcoming guests, handling requests, and resolving concerns while coordinating with various departments. Ideal candidates should have at least 1 year of hotel experience, fluency in English and another language, and a strong commitment to guest service. This position requires flexibility in working hours and a passion for delivering a luxury experience.

Qualifications

• Minimum 1 year experience in hotel operations.
• Fluent in English and one or more of German, Arabic, or Russian.
• Located within the United Arab Emirates.

Responsibilities

• Welcome and engage guests professionally.
• Serve as point of contact for VIP guests.
• Handle guest concerns with empathy.
• Promote hotel services and loyalty programs.

Skills

Customer-focused mindset

Excellent verbal and written communication

Previous hospitality experience

Strong interpersonal skills

Problem-solving attitude

Flexibility to work shifts

Additional languages

Tools

Opera or similar property management systems

Job description

A luxury hotel in Abu Dhabi seeks a Guest Experience Specialist to create memorable experiences through exceptional service. The role involves welcoming guests, handling requests, and resolving concerns while coordinating with various departments. Ideal candidates should have at least 1 year of hotel experience, fluency in English and another language, and a strong commitment to guest service. This position requires flexibility in working hours and a passion for delivering a luxury experience.