VIP Guest Experience Manager

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Manager in Abu Dhabi. The ideal candidate will manage the needs of VIP Guests and ensure exceptional experiences are delivered. Responsibilities include serving as a primary contact for VIP Guests, addressing complaints, and communicating with various departments. Previous management experience in customer service and strong leadership skills are required. This role is essential in maintaining high service levels and guest satisfaction.

Qualifications

• Previous managerial experience in a customer service function.
• High level of IT proficiency is advantageous.

Responsibilities

• Manage the needs of VIP Guests and inform Team Members.
• Serve as the main point of contact for VIP Guests.
• Seek feedback and respond to Guest queries efficiently.
• Manage Guest complaints promptly.
• Maintain high customer service standards.

Skills

Excellent leadership skills

Interpersonal and communication skills

Ability to listen and respond to demanding Guest needs

Accountability and resilience

Commitment to high customer service

Ability to work under pressure

Job description

A leading global hospitality company is seeking a Guest Relations Manager in Abu Dhabi. The ideal candidate will manage the needs of VIP Guests and ensure exceptional experiences are delivered. Responsibilities include serving as a primary contact for VIP Guests, addressing complaints, and communicating with various departments. Previous management experience in customer service and strong leadership skills are required. This role is essential in maintaining high service levels and guest satisfaction.