VIP Guest Experience Lead

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in the United Arab Emirates is seeking a Guest Relations Manager to ensure exceptional service and satisfaction for VIP guests. You will manage guest feedback, complaints, and collaborate with various hotel departments to enhance the guest experience. We are looking for someone with strong communication skills and managerial experience in customer service. Join us for competitive pay and a supportive work environment.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training

Responsibilities

• Serve as the main contact for VIP guests and ensure departments are briefed.
• Gather verbal feedback from customers and respond to queries.
• Manage guest feedback, complaints, and compliments.
• Maintain contact with guests for resolution of issues.
• Inform departments of guest-related matters.

Skills

Excellent verbal and written communication skills

Ability to deal with difficult interactions

Flexibility in work situations

Managerial experience in customer service

Passion for guest service

Job description

A global hospitality company in the United Arab Emirates is seeking a Guest Relations Manager to ensure exceptional service and satisfaction for VIP guests. You will manage guest feedback, complaints, and collaborate with various hotel departments to enhance the guest experience. We are looking for someone with strong communication skills and managerial experience in customer service. Join us for competitive pay and a supportive work environment.