Vice President of Customer Success & Growth

Mobileum; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

A global telecommunications solutions provider in Dubai is seeking a Vice President of Customer Success & Growth to drive client expansion and enhance customer experience. The ideal candidate will have over 10 years of experience in strategic sales within telecommunications or tech sectors, with strong leadership and communication skills. This role involves engaging with senior stakeholders and collaborating with internal teams to deliver value and achieve business outcomes.

Qualifications

• 10+ years in strategic sales or account management, engaging with C-level executives.
• Experience in telecommunications, SaaS, or tech sectors.
• Desirable experience in fraud management, network security, or roaming.

Responsibilities

• Drive expansion within key accounts and identify new business opportunities.
• Build relationships with C-level executives, securing buy-in for initiatives.
• Coordinate engagement across teams to enhance customer experience.
• Monitor KPIs related to product utilization and customer satisfaction.

Skills

Customer relationship management

Strategic sales

Cross-functional leadership

KPI definition and tracking

Communication and presentation skills

Education

Bachelor’s degree in Business or Technology

MBA

Job description

Overview

Mobileum, a global leader in telecommunications analytics, roaming, security, and customer engagement solutions, is seeking a highly strategic Vice President of Customer Success & Growth.

This role is responsible for driving expansion within key accounts and identifying new business opportunities to accelerate Mobileum’s growth. Reporting directly to the Key Account Manager, the VP will serve as a trusted advisor to senior customer stakeholders, uncovering pain points and aligning Mobileum’s product portfolio—spanning fraud management, network security, roaming, and analytics—to deliver transformative solutions.

The position requires engaging across all levels of the customer organization, ensuring solutions deliver measurable value. The VP will coordinate high-quality engagement throughout the sales and post-sales lifecycle, collaborating with Delivery, Support, Product Management, Engineering, and Managed Services teams to address challenges and enhance customer experience. Establishing KPIs to demonstrate product utilization, customer satisfaction, and value creation is essential for fostering long-term relationships and unlocking growth potential.

Key Responsibilities

• Strategic Account Growth : Identify and pursue new revenue opportunities, expanding Mobileum’s footprint beyond renewals and driving non-recurring business across business units. Conduct discovery to uncover customer pain points and align solutions like Active Intelligence, RAID, and SITE to address needs in fraud prevention, 5G security, roaming, and customer experience.
• Senior-Level Engagement : Build relationships with C-level executives and senior decision-makers, positioning Mobileum as a strategic partner. Present tailored value propositions to secure buy-in for expansion initiatives.
• Cross-Organizational Leadership : Engage customers at all levels to ensure seamless adoption and utilization of Mobileum’s products. Act as the central point of contact within Mobileum, coordinating with internal teams to deliver exceptional experiences.
• Customer Success & Value Creation : Champion customer needs internally, collaborating to resolve issues and enhance product offerings. Develop strategies to maximize adoption and drive tangible business outcomes.
• Performance Measurement & Improvement : Define and monitor KPIs related to product utilization, customer experience, and value creation. Present metrics demonstrating ROI, fraud reduction, and revenue uplift to reinforce Mobileum’s impact.
• Sales and Post-Sales Orchestration : Collaborate during the sales process to close deals and ensure smooth transitions to support, advocating for customer priorities and aligning with Mobileum’s roadmap.

Qualifications & Skills

• Experience : 10+ years in customer-facing, strategic sales or account management within telecommunications, SaaS, or tech sectors, with a proven growth record. 5+ years engaging with C-level executives, preferably in telco or cybersecurity.
• Desirable Experience : Telecom industry or analytics / security solutions experience (e.g., fraud management, network security, roaming).

Skills

• Exceptional ability to translate customer pain points into solutions using a technical product portfolio.
• Strong leadership and collaboration skills, rallying cross-functional teams to meet customer needs.
• Expertise in defining and tracking KPIs with a data-driven approach.
• Outstanding communication and presentation skills, influencing senior leadership and building trust.

Education & Attributes

• Bachelor’s degree in Business, Technology, or related; MBA preferred.
• Strategic thinker with a growth mindset, customer-obsessed, results-oriented, thriving in dynamic environments.