Vice President – Digital Product Owner, Digital Channels, Personal Banking

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading banking institution in the UAE is seeking a Vice President - Digital Product Owner to drive digital transformation and lead agile teams. The ideal candidate will have over 10 years of experience in product management, with at least 5 years in a senior role. Responsibilities include executing the CASA Transformation roadmap, enhancing customer experience, and tracking KPIs for continuous improvement. Strong expertise in agile methodologies and digital product management in banking or fintech is essential.

Qualifications

• Minimum 10 years in product management, digital transformation, or agile delivery.
• 5+ years in a senior Product Owner or leadership role within an agile organization.
• Experience in digital product management in Banking and/or established FinTech.

Responsibilities

• Own and execute the CASA Transformation roadmap aligned to business goals.
• Define and prioritize backlogs, craft user stories, and set acceptance criteria.
• Lead an agile squad; own product decisions and sprint planning.

Skills

Agile methodologies

UX/UI design

Stakeholder management

Education

Bachelor’s in Finance, Economics, Business or Computer Science, Engineering, Information Systems

Job description

About the role

RAKBANK is hiring a Vice President - Digital Product Owner, reporting to the Executive Vice President, Head of Digital Channels. You will lead cross‑functional squads across Product, Technology, Risk, Compliance, Operations, and Marketing, delivering customer‑centric digital journeys.

What You’ll Be Doing:

• Own and execute the CASA Transformation roadmap aligned to business goals and customer needs.
• Define and prioritize backlogs, craft user stories, and set acceptance criteria within agile frameworks.
• Elevate CX through UX/UI‑led journey design and platform optimization across digital and staff‑facing channels.
• Enhance channels, features, and capabilities to grow CASA and boost conversion.
• Track KPIs, analytics, and feedback to inform iterative improvements.
• Lead an agile squad (devs, designers, analysts, testers), owning product decisions, sprint planning, and timely, compliant delivery.
• Report progress, risks, and outcomes; champion the customer’s voice via data‑driven insights.
• Partner with Risk and Compliance to meet regulatory requirements and sound risk practices.
• Scan market trends, competitor offerings, and emerging tech to drive personalization and advisory capabilities.
• Deliver sustainable performance: improve originations, shorten time‑to‑investment, increase STP, reduce cost‑to‑acquire/serve, and enable cross‑sell/upsell—supporting P&L targets.

What We’re Looking For:

• Education: Bachelor’s in Finance, Economics, Business or Computer Science, Engineering, Information Systems.
• Desirable Certifications - CSPO, SAFe PO/PM, Agile/Lean, Design Thinking.
• Experience: Minimum 10 years in product management, digital transformation, or agile delivery, including 5+ years in a senior Product Owner or leadership role within an agile organization.
• Industry: Digital product management in Banking and/or established FinTech.