Valet Head

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Head Valet to oversee a dynamic team, ensuring seamless arrivals and departures for guests. This role involves providing exceptional service while managing valet operations, including vehicle handling and team leadership. The ideal candidate will have 2-3 years of experience in a supervisory role within a luxury hotel environment, valid driving credentials, and excellent communication skills. Join a diverse and inclusive team dedicated to exceptional guest experiences.

Qualifications

• Minimum 2–3 years in a supervisory valet or concierge role at a 4 or 5-star hotel.
• Valid UAE Manual & Automatic driving license.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Supervise and mentor the valet team.
• Oversee efficient traffic flow at the hotel entrance.
• Provide a warm welcome to guests and anticipate their needs.

Skills

Team Leadership

Customer Service

Operational Management

Tools

Property Management Systems

Valet Tracking Software

Job description

Company Description

Novotel & Ibis Abu Dhabi Gate Hotels We support you to grow and learn every day, making sure that work brings purpose to your life.

Job Description

As the Head Valet at Pullman Dubai JLT, you are the first and last point of contact for our guests. You will lead a high-energy team to deliver seamless, upscale arrivals and departures, combining operational precision, team leadership, and a "Heartist" approach to service.

Key Responsibilities

• Leadership & Team Management
  • Supervise and mentor the valet team, ensuring all staff adhere to grooming standards and service protocols.
  • Coordinate shift rotas and manage peak-hour deployment to minimize guest wait times.
  • Conduct daily briefings to communicate VIP arrivals, hotel events, and occupancy levels.
• Operational Excellence
  • Oversee the efficient flow of traffic at the hotel main entrance, preventing congestion in the JLT cluster.
  • Ensure the safe handling, parking, and retrieval of guest vehicles.
  • Manage the valet parking log, key security systems, and damage inspection reports with 100% accuracy.
  • Collaborate with the Security team to maintain driveway safety and surveillance.
• Guest Experience
  • Provide a warm, proactive welcome to all guests, anticipating their needs (luggage assistance, directions, or local recommendations).
  • Handle guest complaints or vehicle concerns with diplomacy, urgency, and a solution-oriented mindset.
  • Act as a brand ambassador, upholding Pullman’s "Our World is Your Playground" philosophy.
• Administrative & Financial
  • Monitor valet equipment and supply inventory (key tags, uniforms, parking software).
  • Ensure all parking fees (if applicable) are processed correctly through the Front Office system.

Qualifications

• Experience: Minimum 2–3 years in a valet or concierge supervisory role within a 4 or 5-star hotel environment.
• Driving Credentials: Valid UAE Manual & Automatic driving license and an accident-free driving record.
• Communication: Fluent in English; additional languages (Arabic, Russian, or French) are a significant advantage.
• Physical Stamina: Ability to stand for long periods and work outdoors in varying weather conditions.
• Tech-Savvy: Familiarity with property management systems (like Opera) and valet tracking software.

Additional Information

Additional Language is an added advantage.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.