UTR Supervisor, Amazon Now - UAE National, Amazon Now

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai seeks an Operations Lead to manage and enhance store operations. The role involves ensuring performance metrics are met while maintaining safety and morale within the team. Candidates must be UAE Nationals and possess a relevant bachelor's degree along with significant management experience. You will oversee daily operational tasks and conduct audits to ensure processes are effective. Strong motivational and analytical skills are essential for success in this role.

Qualifications

• Must be a UAE National with Family Book.
• At least 2 years of experience with Microsoft Office.
• 13 years of experience in managing a process and people.

Responsibilities

• Manage end-to-end operations for large or small sites.
• Meet customer metrics while upholding team safety and morale.
• Drive performance management and training of team members.
• Conduct daily audits for the stores.

Skills

Motivational skills

Strong execution skills

Analytical skills

People management

Problem-solving skills

Education

High school or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an operations supervisor to join a team that redefines fast delivery and helps us build and run this new service for our customers through 3P Store Operations. You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently. This includes motivating, coaching, reporting and providing feedback of associates performance including under the roof/on the road productivity quality and safety as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key Job Responsibilities

• Managing on a daily basis end to end operations for either one large site or a combination of small sites supervising store operations.
• Meeting customer facing metrics while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.

Qualifications

• High school or equivalent.
• Work a flexible schedule/shift/work area including weekends, nights and/or holidays.
• Work 40 hours/week and overtime as required.
• Holding a Bachelors degree with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Ability to travel to different stores within UAE.
• UAE National with Family Book.
• 2 years of Microsoft Office products and applications experience.
• A self‑motivated person with the ability to motivate the associates/team members.
• Strong execution skills, action oriented, go‑getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem solving skills.
• 13 yrs of experience in managing a process and people as a lead.
• Knowledge of Lean Six Sigma and Kaizen methodologies would be highly advantageous.
• Required Experience: Manager.

Additional Information

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