Usher Supervisor

Talent BluePrint; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An event staffing company is seeking an Usher Supervisor in Abu Dhabi to oversee ushering activities at events. This role involves managing crowd flow, supervising usher teams, ensuring compliance with safety regulations, and delivering excellent customer service. Candidates should have strong leadership skills and experience in guest services. Flexibility in working hours is required, including evenings and weekends.

Qualifications

• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Experience in crowd management and guest services.

Responsibilities

• Supervise ushering activities across assigned event zones.
• Lead, brief, and deploy usher teams according to the event operational plan.
• Liaise with event management and security teams for coordination.
• Handle guest inquiries and ensure high standards of customer service.
• Ensure ushers follow venue policies and safety regulations.
• Report incidents and participate in post-event debriefs.

Skills

Leadership

Communication

Crowd Management

Problem-Solving

Organizational Skills

Job description

Position: Usher Supervisor

Duration: 1st Feb 2026 - 8th Feb 2026

Location: Abu Dhabi (Candidates based in UAE will be preferred)

Key Job Responsibilities

1. Ushering & Guest Services Operations

• Supervise ushering activities across assigned event zones, including entrances, seating areas, concourses, and exits.
• Ensure guests are greeted professionally and guided to correct seating, sections, or event areas.
• Manage crowd flow before, during, and after the event to avoid congestion and ensure safety.

2. Team Supervision & Leadership

• Lead, brief, and deploy usher teams according to the event operational plan.
• Monitor usher performance and provide on-the-spot guidance and support.
• Act as the main point of contact for ushers during the event.

3. Coordination with Event Teams

• Liaise with event management, security, ticketing, and venue operations teams to ensure seamless coordination.
• Communicate real-time updates, seating changes, or access restrictions to the usher team.

4. Customer Experience Management

• Handle guest inquiries, complaints, and special assistance requests professionally.
• Ensure high standards of customer service are maintained throughout the event.

5. Safety & Compliance

• Ensure ushers follow venue policies, event procedures, and safety regulations.
• Assist in emergency procedures, evacuations, or incident management as directed by event control.

6. Reporting & Post-Event Duties

• Report incidents, guest feedback, and operational challenges to the Event Manager.
• Participate in post-event debriefs and provide improvement recommendations.

Skills & Competencies

• Strong leadership and people-management skills
• Excellent communication and interpersonal abilities
• Experience in crowd management and guest services
• Ability to remain calm and professional in high-pressure environments
• Good problem-solving and decision-making skills
• Strong organizational and coordination abilities

Preferred Qualifications

• Prior experience as an Usher Supervisor, Guest Services Supervisor, or similar role
• Experience working at sporting, cultural, or large public events is an advantage
• Ability to work flexible hours, including evenings, weekends, and event days