Turkish-Speaking Escalation Specialist (Seller Experience)

Amazon; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading eCommerce platform in Dubai is looking for a Turkish-speaking EPS associate to resolve seller escalations and improve processes. This role requires fluency in Turkish and at least three years of experience in process improvement within eCommerce. You will collaborate with various internal teams to enhance seller experiences and resolve complex issues. Candidates should possess strong analytical skills and project management experience, focusing on delivering customer satisfaction.

Qualifications

• 3 years of process improvement experience in eCommerce.
• At least 1 year of Program and/or Project Management experience.
• Demonstrated success exceeding goals.

Responsibilities

• Resolve complex issues directly raised by Seller escalations.
• Proactively identify process gaps impacting Sellers.
• Collaborate with partner teams for escalation resolution.

Skills

Fluency in Turkish

Excellent written and oral communication

Strong analytical skills

Process improvement

Project Management

Education

BA/BS degree or equivalent experience

Tools

Microsoft Excel

Job description

A leading eCommerce platform in Dubai is looking for a Turkish-speaking EPS associate to resolve seller escalations and improve processes. This role requires fluency in Turkish and at least three years of experience in process improvement within eCommerce. You will collaborate with various internal teams to enhance seller experiences and resolve complex issues. Candidates should possess strong analytical skills and project management experience, focusing on delivering customer satisfaction.