Travel Consultant: Craft Bespoke Holidays & VIP Service

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company in Dubai seeks experienced customer service professionals to enhance the travel experience for its customers. You will be responsible for providing outstanding customer service across multiple channels, maintaining call ownership, and delivering personalized assistance. Ideal candidates will have a minimum of three years' experience, strong communication skills in English and an additional language, and the flexibility to work various shifts. Attractive salary and travel benefits offered.

Benefits

Attractive salary

Travel benefits, including discounts on flights and hotel stays

Multicultural work environment

Qualifications

• Minimum 3 years of work experience in a Customer Service environment.
• Proficiency in written and verbal English and one additional language (Arabic, Spanish, Italian, or German).
• Willingness to work on a rostered schedule including evenings and nights.

Responsibilities

• Deliver high-quality customer experience across all communication channels.
• Assist customers in creating holiday experiences and respond to inquiries.
• Conduct financial reconciliation for bookings and ensure accurate records.
• Manage customer complaints and provide solutions quickly.
• Engage with customers pre-departure and maintain communication during the trip.
• Deliver tailored services for VIP customers.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Sales Techniques

Job description

A leading airline company in Dubai seeks experienced customer service professionals to enhance the travel experience for its customers. You will be responsible for providing outstanding customer service across multiple channels, maintaining call ownership, and delivering personalized assistance. Ideal candidates will have a minimum of three years' experience, strong communication skills in English and an additional language, and the flexibility to work various shifts. Attractive salary and travel benefits offered.