Ticketing Officer

ZMI Holdings; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A travel and tourism company in the United Arab Emirates is seeking an experienced Ticketing Officer to handle travel arrangements for employees. The ideal candidate will have over 5 years of corporate travel experience, proficiency in AMADEUS, and exceptional organizational and problem-solving skills. This role requires the ability to work under pressure and manage multiple tasks, ensuring compliance with travel policies and maintaining accurate records of expenses. Weekend and after-hours availability is expected.

Qualifications

• Minimum 5 years of experience in corporate travel industry, available after hours including weekends.
• Strong knowledge of corporate travel policies and destination management.
• Ability to work under pressure and handle multiple tasks simultaneously.

Responsibilities

• Coordinate and book international and domestic flights and hotel bookings.
• Negotiate with vendors to secure the best rates for travel.
• Manage inventory and pricing strategies for cost-effectiveness.
• Handle last-minute bookings, changes, and cancellations.
• Maintain accurate records of travel expenses and billing.

Skills

Corporate travel experience

Problem-solving skills

Communication skills

Organizational skills

Detail-oriented

Education

Bachelor’s degree in Travel & Tourism and hospitality

Tools

AMADEUS

Microsoft Office

Job description

We are looking for a highly experienced Ticketing Officer to join our team at VOLO Travel & Tourism (Member of ZMI Holdings).

As a Ticketing Officer at VOLO, your main responsibility is to manage the travel & hotel bookings and arrangements for our offshore and onshore employees. The ideal candidate should have a passion for travel, having a proven working experience in a similar role and familiar with related booking systems and capable of working under pressure with no or minimum level of supervision in addition to exceptional organizational skills.

Responsibilities

• Coordinate and book international and domestic flight and hotel bookings for our onshore and offshore employees.
• Negotiate with vendors to secure the best rates for travel.
• Manage inventory and pricing strategies to ensure cost-effectiveness and efficiency.
• Handle last‑minute travel booking, changes and cancellations.
• Maintain records of travel expenses and ensure accurate billing and reporting.
• Ensure compliance with the company’s travel policies and budget.
• Provide solutions to travel related problems employees may have experienced with arrangements.

Requirements

• Minimum 5 years of experience in travel industry of corporate travel experience working on after office hours, including weekends.
• Bachelor’s degree in Travel & Tourism and hospitality.
• AMADEUS experience required, NDC knowledge is a plus
• Skilled in ticket issuance/re‑issuance, refunds and end-to-end travel arrangements.
• Strong knowledge of corporate travel policies and destination management.
• Candidates should possess decisive and successful problem‑solving skills, be detail‑oriented and have effective communication skills, and ability of quick turnaround of urgent business‑related requests.
• Geography and international destination knowledge are a must.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office.
• Familiarity with airline industry standards, including fare structure and travel regulations.