Territory Manager - Abu Dhabi

DHL Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Territory Manager to drive revenue growth in a designated sales territory. This role requires extensive sales experience and excellent communication skills to maintain customer relationships and identify new business opportunities. As a key ambassador for the company, you will ensure high standards of service and professionalism, while strategically managing customer agreements and pricing. Join a globally recognized leader in express logistics that values service quality and sustainability, and be part of a team that connects people and improves lives through global trade.

Qualifications

• 35 years of hardcore sales experience required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Manage revenue generation from assigned sales territory.
• Develop and maintain professional rapport with customers.
• Promote DHL brand image and values.

Skills

Excellent communication skills in English

Sales experience

Interpersonal understanding

Organizational skills

Problem solving capability

Selling skills in a complex sale environment

Networking negotiation skills

Knowledge of Arabic

Education

Degree/Diploma in business or related fields

Job description

YOUR PROFILE

• Excellent communication skills in English; knowledge of Arabic is a distinct advantage
• 35 years hard core sales experience
• Good interpersonal understanding & presentation skills
• Excellent organizational skills including ability to prioritize workload
• Demonstrated ability to use initiative/judgment to solve job related issues
• Strong problem solving capability
• Excellent Selling Skills in a complex sale environment
• Good networking negotiation skills and strong ability to impact and influence
• Experience in a segmented service industry air express industry or freight forward industry highly preferred

Education Level

• Degree/Diploma in business or related fields would be advantageous

COME JOIN THE WORLDS MOST INTERNATIONAL COMPANY

A company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice ranked consistently as Great Place To Work in the UAE for 10 consecutive years with a 2022 global ranking at #1!

Join our team and discover how an international network that’s focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visit www.dpdhl.jobs/express.

ABOUT THE ROLE

A Territory Manager is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio) through servicing and retention of existing cargo customers and targeting new business opportunities.

YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers relationship
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met.
• Ensure that customers prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a renegotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
• Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance loyalty and satisfaction to measure success business fluctuation and possible business at risk.
• Take appropriate corrective action internally and/or with the customer

Required Experience: Manager