Telephone Operator - Part Time - UAE National

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 120,000; Part time

Job summary

A prestigious hotel in Abu Dhabi is looking for a part-time Telephone Operator who will provide exceptional service to guests. This role involves managing incoming calls, ensuring effective communication with various departments, and maintaining guest satisfaction. The ideal candidate should have strong communication skills and a commitment to delivering a positive experience. Additionally, familiarity with the hotel’s services and local offerings will enhance guest interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to provide outstanding customer service.
• Familiarity with Opera Guest profile system is a plus.

Responsibilities

• Professionally receive each Guest call.
• Manage the Guest wake-up call sheet.
• Ensure smooth operation of the switchboard.

Job description

Telephone Operator - Part Time - UAE National

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer‑focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up‑to‑date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long‑distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake‑up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.