Telephone Operator

Vida Hotels and Resorts; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Telephone Operator responsible for managing all guest communications. This role requires excellent phone etiquette and the ability to maintain effective communication across various departments. Ideal candidates should have hotel experience and fluency in English, with additional languages considered an advantage.

Qualifications

• Hotel experience preferred.
• Fluent in English; additional languages are a bonus.
• UAE experience and immediate availability preferred.

Responsibilities

• Handle all guest and internal calls professionally.
• Manage wake-up calls and service requests.
• Ensure smooth communication between departments.

Skills

Clear communication

Excellent phone etiquette

Fluent in English

Additional languages

Tools

PMS knowledge (e.g., Opera)

Job description

We are hiring a Telephone Operator to handle all guest and internal calls professionally. The role includes managing wake-up calls, forwarding service requests, and ensuring smooth communication between departments.

Requirements:

• Hotel experience preferred
• PMS knowledge, such as Opera, is a plus
• Clear communication and excellent phone etiquette
• Fluent in English; additional languages are a bonus
• UAE experience and immediate availability preferred

Position: Telephone Operator

Location: United Arab Emirates