Telephone Operator

SupportFinity™; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality services provider in Fujairah is seeking a Telephone Operator to professionally receive calls and provide excellent customer service. You will be responsible for managing guest interactions and maintaining communication with departments to ensure seamless service delivery. Prior experience in customer service is preferred, and knowledge of hotel services will be beneficial.

Qualifications

• Experience in customer service and telephone communication.
• Knowledge of hotel services and local offerings.

Responsibilities

• Professionally receive each Guest call, ensuring a friendly interaction.
• Address queries with politeness and courtesy.
• Manage guest services through the switchboard.

Job description

Overview

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

About the company

Grand Millennium Al Wahda