Telecommunication Agent

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a dedicated individual to manage customer requests and ensure smooth operations at the hotel. Responsibilities include reporting equipment issues, handling guest communications, and maintaining service standards. The ideal candidate has at least 1 year in the hospitality sector, strong English and Arabic language skills, and excellent interpersonal abilities. This role offers competitive salary and benefits including medical coverage and meal provisions.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance Provided

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Computer Knowledge, well versed with windows, internet explorer, and word.
• Possess knowledge of PBX and Voicemail system.

Responsibilities

• Complete tasks on the Officer Shift Checklist and follow up on incidents.
• Report equipment defects to relevant vendors.
• Handle follow-ups from the previous shift.

Skills

Good spoken and written English

Able to read and speak Arabic

Excellent communication skills

Knowledge of Property Management System

Computer knowledge

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System