Technology Operations Lead: Capacity & Delivery

Publicis Groupe Holdings B.V; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marketing agency is looking for an Operations Manager to oversee delivery operations across projects. This role will manage resource allocation, coordinate across teams, and analyze performance data to improve operational efficiency. The ideal candidate will have 4–7 years of experience in operations, a strong understanding of project delivery frameworks, and proficiency in tools like Jira and Confluence. This position is critical for ensuring predictability in delivery and better planning through operational insights.

Qualifications

• 4–7 years' experience in operations, PMO coordination, or resource planning.
• Strong understanding of project delivery frameworks, Agile preferred.
• Excellent analytical, organizational, and communication skills.

Responsibilities

• Manage workforce allocation across projects for efficient delivery.
• Build dashboards and reports for operational KPIs and performance.
• Identify inefficiencies in processes and drive improvements.

Skills

Operations Management

Resource Planning

Analytical Skills

Communication Skills

Tools

Jira

Confluence

Excel

Job description

A leading marketing agency is looking for an Operations Manager to oversee delivery operations across projects. This role will manage resource allocation, coordinate across teams, and analyze performance data to improve operational efficiency. The ideal candidate will have 4–7 years of experience in operations, a strong understanding of project delivery frameworks, and proficiency in tools like Jira and Confluence. This position is critical for ensuring predictability in delivery and better planning through operational insights.