Technical Support Engineer - UAE

Nozomi Networks; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity firm in the United Arab Emirates is looking for a Technical Support Engineer. In this role, you will be responsible for providing exceptional post-sales support, resolving technical issues, and assisting customers with infrastructure solutions. The ideal candidate should possess strong expertise in network security, excellent communication skills, and a Bachelor's degree in a relevant field. The position offers a work-life balance and flexible time-off.

Benefits

Work-Life Balance

Unparalleled Flexible Time-Off

Qualifications

• Proven experience as Technical Support Engineer or Systems Engineer.
• Strong knowledge of security protocols and applications.
• Detailed experience with installations and configuration of security appliances.

Responsibilities

• Provide post-sales support and resolve technical issues.
• Develop knowledge base content for solutions.
• Replicate customer issues in the lab before escalation.

Skills

Customer service excellence

Network security knowledge

Strong communication skills

Unix Systems knowledge

Scripting knowledge

API integrations experience

FreeBSD familiarity

PostgreSQL knowledge

Education

Bachelor’s Degree in Computer Engineering or Computer Science

Job description

Overview

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimization as needed
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed
• Develop and maintain core competency on Nozomi Networks entire product line and technologies
• Create knowledge base content where none exists while updating existing to correctly position solutions
• Understand critical account infrastructure and technical environments
• Provide white-glove treatment for critical accounts
• Replicate and reproduce customer issues in the lab prior to escalating issue internally

To be successful in this opportunity, you will have

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer
• Experience in network security in a support, design, consultancy or operations role
• Arabic language is highly valued
• Strong knowledge of Unix Systems, virtualization technologies, scripting, and API integrations
• Knowledge of common networking, security protocols and applications
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments
• Strong knowledge of information security principles
• Strong communication (written/verbal) and presentation skills
• Solid working proficiency in both written and spoken native level Japanese
• Ability to operate in settings with strong confidentiality and data privacy protocols
• Comfortable using FreeBSD
• Knowledge of PostgreSQL
• Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS), or equivalent education/training/experience
• Experience in the field of ICS (Industrial Control Systems) security projects

Who we are and what we stand for

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world\'s critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives.

Benefits

• Work-Life Balance
• Unparalleled Flexible Time-Off

Successful candidates will be subjected to background verification checks.

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