Technical Solution Analyst I - UAE National

Ll Oefentherapie; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading health technology company is seeking a Technical Solution Analyst I to investigate and troubleshoot front-end applications. The successful candidate will have a Bachelor's degree in a relevant field and at least four years of related experience, along with Abu Dhabi residency. This role requires fluency in Arabic and strong capabilities in troubleshooting and documentation. A collaborative spirit and effective communication skills are essential to balance client and business needs.

Qualifications

• At least 4 years of total combined higher education and related work experience.
• UAE National with Abu Dhabi residency.
• Fluent in Arabic.

Responsibilities

• Perform troubleshooting investigations on front-end applications.
• Conduct investigations via backend methods including log file capture.
• Document notes, activities, and resolutions throughout investigations.

Skills

Troubleshooting

Communication

SQL

Collaboration

Education

Bachelor’s degree in Information Systems or related field

Job description

We are excited to hire Technical Solution Analyst I at Oracle Health.

As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating / cycling servers.

You will communicate effectively verbally and in writing to clients and internal stakeholders.

You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Basic Qualifications :

• At least 4 years of total combined higher education and related work experience, including :
• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering or Software Engineering, Computer Information Systems, Information Technology or equivalent relevant work experience.
• UAE National ANDMust have Abu Dhabi residency.
• Fluent in Arabic.

Preferred Qualifications :

• At least 6 months of strong working knowledge of SQL and must be good in troubleshooting

Career Level - IC1