Technical Engineer

CDW LLC.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multi-brand IT solutions provider is seeking a Technical Engineer in Dubai. The successful candidate will provide multi-level technical support, manage incidents, and act as a technical lead on projects. Responsibilities include troubleshooting, ensuring operational excellence, and mentoring junior engineers. Excellent communication skills and a strong understanding of system infrastructure and networking are essential. This role offers a chance to contribute significantly to both service quality and team development in a dynamic environment.

Qualifications

• Strong analytical and problem-solving skills to resolve technical issues.
• Excellent communication to maintain positive customer interactions.
• Experience managing incidents and troubleshooting in a structured environment.

Responsibilities

• Provide multi-level technical support (L1–L3) to customers.
• Act as technical lead on projects with clear requirement definitions.
• Mentor junior engineers to promote skill development.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Networking knowledge

Server configuration knowledge

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

As a Technical Engineer, you will play a key role in delivering exceptional technical support and project execution across multiple service levels. You’ll be responsible for resolving complex system issues, guiding customers through technical challenges, and ensuring operational excellence in both support and project environments. Acting as a bridge between frontline support, advanced troubleshooting, and project implementation, you’ll contribute to improving service quality, system reliability, and technical knowledge across the team.

What You Will Do

• Provide multi-level technical support (L1–L3) to customers, including troubleshooting, incident management, and system configuration across servers and networks.
• Maintain knowledgebases at each support level and ensure clear documentation of issues, fixes, and escalations.
• Handle critical incidents (P1/P2) to meet SLA targets and coordinate with vendors or product specialists for advanced resolutions.
• Act as technical lead on projects, defining requirements, estimating effort, and ensuring high-quality, timely delivery.
• Identify technical risks early, propose solutions, and ensure effective knowledge transfer to support teams post-deployment.
• Mentor and guide junior engineers, promoting skill development and service excellence.

What We Expect of You

• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues across multiple layers (L1–L3).
• Excellent communication and interpersonal skills to provide clear guidance and maintain positive customer interactions.
• Solid understanding of system infrastructure, networking, and server configurations.
• Experience managing incidents, troubleshooting, and maintaining documentation in a structured environment.
• Ability to work collaboratively in project teams and take ownership of technical deliverables.
• Proactive attitude toward continuous improvement, both in systems and team processes.
• Commitment to maintaining high service standards and contributing to a positive support culture.
• A desire to mentor and support junior engineers, sharing technical knowledge and best practices.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.