Technical Call Center Specialist Arabic Speaker

Technogym USA United States; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading fitness solutions company is seeking a Technical Call Center Specialist in Dubai. This role involves managing customer issues and ensuring satisfaction through professional expertise. Responsibilities include troubleshooting technical issues, overseeing parts orders, and maintaining service quality. Ideal candidates will have 1-2 years of experience in customer service, strong communication skills, and familiarity with CRM systems. Join a team that values diversity and offers a vibrant work culture.

Qualifications

• 1-2 years experience in a call center environment or in a customer service support role.
• Familiarity with CRM systems.

Responsibilities

• Guarantee timely resolution of problems reported by clients via telephone or email.
• Handle support requests and transfer parts orders to the back office.
• Act as the first line for troubleshooting and timely escalation.

Skills

Strong phone and verbal communication skills

Active listening skills

Knowledge of customer service practices and principles

Ability to multi-task

Set priorities and manage time effectively

Tools

CRM systems

Job description

Overview

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Your Role

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction this is the position for you! One of Technogym\'s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience anywhere.

We are looking for an energetic results-driven Technical Call Center Specialist who will be responsible for recording administering and managing incoming customer issues queries and complaints striving for customer satisfaction at all times through professional expertise.

In this role you will play a key part in providing a high-class level of service in terms of First Time Fix Rate and Time to Service.

Your Impact

• Guarantee timely complete resolution of problems reported by clients via telephone or email support by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLAs
• Interact with service teams to ensure timely resolution of issues in line with Customer SLAs
• Maintain data accuracy within the working systems at all times

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.

What you should bring

• 1-2 years experience in a call center environment or in a customer service support role
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Ability to multi-task set priorities and manage time effectively

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true

Required Experience: IC