Technical Account Manager ES - GTSS - EMEA

Amazon; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

An international technology company based in Dubai is seeking a Technical Account Manager. In this role, you will engage with customers to enhance their use of AWS services, ensuring operational efficiency and customer satisfaction. Qualified candidates will have over 2 years of technical engineering experience, proficiency in scripting languages, and strong communication skills for customer-facing presentations. The company promotes a work-life balance and is committed to mentorship and career growth.

Benefits

Mentorship opportunities

Career advancement resources

Flexible work-life balance

Qualifications

• 2+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting in cloud environments.
• Proficiency in scripting and coding languages.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Ensure operational health of AWS environments.
• Develop relationships with customers by understanding their needs.

Skills

Technical engineering experience

Scripting and coding languages (Ruby, C/C++, C#, Java, Python, PHP)

Customer-facing business presentations

Education

Bachelor's degree

Tools

AWS services (EC2, S3, RDS, etc.)

Job description

At Amazon, our vision is to be Earth’s most customer‑centric. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon. AWS is a secure cloud services platform offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.

The Role

As a Technical Account Manager, you’ll be part of a pool of trusted advisors who have a direct impact on helping OnRamp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services—including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, CDN, IoT, and many more.

• You’ll build solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers by understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade‑offs, and risk management.
• Consult with a range of partners from developers through to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, metrics, and pre‑launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.
• Uplift customer capabilities by running workshops, brown‑bag sessions, etc.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists while expanding your knowledge of AWS products and have the chance to receive mentorship and gain AWS certifications.

About the team

Diverse experiences matter. Even if you do not meet all of the preferred qualifications and skills listed in the job description, Amazon encourages candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers—from the most successful startups to Global 500 companies—trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home. We strive for flexibility as part of our working culture, supporting balance in the workplace and at home.

Inclusive Team Culture

Here at AWS it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion, empowering us to be proud of our differences. Ongoing events and learning experiences—including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences—inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s best employer. You’ll find endless knowledge sharing, mentorship, and career‑advancing resources here to help you develop into a well‑rounded professional.

Qualifications

• 2+ years of technical engineering experience.
• Bachelor’s degree.
• Experience with operational parameters and troubleshooting for one or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, application development in a distributed systems environment.
• Proficiency in scripting and coding languages, such as Ruby, C/C/C#, Java, Python, or PHP.
• Experience in customer‑facing business presentations covering business and technical aspects or equivalent.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process—including support for the interview or onboarding process—please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.