Technical Account Manager, ES EMEA - Partner

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cloud services provider in Dubai is looking for a Technical Account Manager. In this role, you will drive the adoption of AWS services, providing technical guidance and support to customers. The ideal candidate will have a Bachelor's degree and experience in technical engineering, along with strong problem-solving skills. You'll collaborate with various partners to ensure customer satisfaction and operational excellence in cloud environments while enjoying a diverse and inclusive team culture.

Benefits

Healthcare

Employee Assistance Programs

Global Mobility Opportunities

Qualifications

• Bilingual Russian/German.
• Experience in technical engineering.
• Experience with AWS services.

Responsibilities

• Provide technical guidance and advocate for customers.
• Ensure operational health of AWS environments.
• Develop trusting relationships with customers.

Skills

Technical guidance

Customer relationship management

Problem-solving

Technical discussions

Cloud technology expertise

Education

Bachelor's degree

Job description

At Amazon our vision is to be earths most customercentric company. In 2006 we launched Amazon Web Services giving customers access to the same cloud technology we built to serve millions of shoppers on . Amazon Web Services (AWS) is a secure cloud services platform offering computing power database storage content delivery and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility scalability and reliability.

The Role

As a trusted advisor you’ll have a direct impact in helping our Partners gain the most value from cloud technology. You’ll craft and execute strategies to drive our Partners adoption and use of AWS services. This includes a range of products including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

As we continue to rapidly expand in EMEA you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Key job responsibilities

• You’ll build solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents tradeoffs and risk management
• Consult with a range of partners from developers through to Csuite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action you’ll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions monthly & quarterly metrics detailed prelaunch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops brown bag sessions etc.

About the team

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there’s nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS it’s in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earths Best Employer. That’s why you’ll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Experience

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Bachelors degree
• Bilingual Russian/German
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customerfacing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Required Experience:

Manager