Team Leader - Liabilities & Cash Management Portfolio

ADIB Group; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading financial services company in Dubai is seeking a Team Leader for Liabilities & Cash Management. This role focuses on enhancing client relationships, achieving portfolio growth, and implementing effective sales strategies. The ideal candidate will have a bachelor's degree in finance or a related field, along with at least 10 years of experience in banking. Strong customer service and communication skills are essential, along with the ability to manage risks effectively. The position offers an opportunity to significantly impact client satisfaction and company revenue.

Qualifications

• At least 10 years of experience in banking or financial services.
• Solid understanding of anti-money laundering measures and compliance policies.
• Excellent communication skills for managing client relationships.
• Strong team collaboration skills and adaptability.

Responsibilities

• Ensure proactive communication with clients for portfolio growth.
• Resolve customer complaints promptly to maintain satisfaction.
• Develop customized sales plans tailored to client needs.
• Identify and capitalize on cross-selling opportunities.
• Implement strategies for portfolio growth and risk mitigation.

Skills

Client Relationship Management

Customer Service

Data Analytics

Sales Strategy Development

Risk Monitoring

Education

Bachelor's degree in Finance or Business Administration

Tools

MIS/CRM Software

Job description

Description

Team Leader - Liabilities & Cash Management Portfolio

Dubai

Role Purpose

The TL of Virtual Relationship Manager will act as a virtual sales channel focusing on service & growth of various financial products including liabilities FX fees investments wakala and takaful to increase revenue.

Key Accountabilities

Client Relationship Management and Customer Service

• Maintain Regular Communication: Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.
• Resolve Customer Complaints: Address and resolve customer complaints promptly and effectively to maintain high levels of client satisfaction.
• Utilize Multiple Communication Channels: Employ various methods (phone email meetings visits) to maintain strong client relationships.
• Focus on Premium Clients: Prioritize service to premium clients while ensuring all clients receive exceptional service.
• Develop Tailored Sales Plans: Create customized sales plans based on clients financial needs and goals.
• Educate Clients: Inform clients about available products and services emphasizing their benefits.
• Conduct Financial Reviews: Perform regular financial reviews to identify additional needs and cross‑selling opportunities.
• Follow Up on Leads: Promptly follow up on leads to convert them into sales.

Portfolio Growth and Financial Targets

• Achieve Portfolio Growth: Manage the portfolio to achieve growth in liabilities FX fees trade transactions investments and overall financial targets.
• Ensure Yearly Growth: Ensure portfolio growth compared to the previous year.
• Identify Cross‑Selling Opportunities: Identify and capitalize on cross‑selling opportunities to increase revenue.
• Increase Product Penetration: Increase the number of products per customer.
• Implement Growth Strategies: Develop and implement strategies to maximize portfolio growth while mitigating risk.
• Track Sales Performance: Monitor and analyze sales performance metrics to identify areas for improvement.
• Leverage Data Analytics: Use data analytics to identify high‑potential clients and target them with personalized offers.
• Organize Sales Events: Plan and participate in sales events to generate leads.
• Maintain a Strong Sales Pipeline: Ensure a robust sales pipeline for new business opportunities.

Team Collaboration and Support

• Support Team Efforts: Provide support to the team across all areas of responsibility.
• Follow Management Instructions: Adhere to instructions from line managers and complete assigned tasks efficiently.
• Work Flexibly: Be prepared to work in multiple locations as needed.
• Utilize MIS/CRM Software: Use MIS/CRM software to manage client relationships and sales activities.
• Monitor Cross‑Selling Performance: Analyze cross‑selling performance and identify areas for improvement.
• Refine Approaches Based on Feedback: Use customer feedback to refine cross‑selling approaches and enhance satisfaction.

Portfolio Risk Monitoring

• Maintain Risk Awareness: Stay informed about risk parameters (AML ADIB compliance P&P CB regulations).
• Ensure Compliance: Provide necessary inquiries and documents to the compliance department.
• Identify Potential Risks: Identify and assess potential risks or suspicious activities.
• Monitor Transactions: Monitor customer transactions for risk or non‑compliance patterns.
• Implement Risk Mitigation Strategies: Develop and implement strategies to mitigate risks and protect the portfolio.

Specialist Skills / Technical Knowledge Required for this role

Education

• Bachelors degree in Finance Business Administration or a related field.

Experience

• Minimum of 10 years in banking or financial services demonstrating a proven track record of success.
• Comprehensive knowledge of anti‑money laundering measures compliance policies and central bank regulations.
• Outstanding communication and interpersonal skills for superior client relationship management.
• Demonstrated ability to coordinate and ensure meticulous documentation compliance with organizational policies.
• Expertise in resolving customer complaints and delivering exceptional customer service.
• Extensive familiarity with risk monitoring due diligence and maintaining customer records in strict compliance with regulations.
• Strong team player with the capability to collaborate effectively with internal teams and business partners.
• Adaptability to work in multiple locations based on dynamic business needs.
• Knowledge of ADIB policies and procedures is a significant advantage.
• Adherence to line manager instructions and the ability to efficiently handle diverse tasks assigned by management.

Previous experience required (if any)

• Minimum of 10 years of experience in banking or financial services.