Team Lead & Account Management

Careem; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading regional technology company in Dubai seeks a Team Lead - Account Management to enhance commercial performance and foster key partnerships within the food delivery sector. The ideal candidate will possess over 6 years of experience in account management, demonstrating exceptional leadership and analytical skills. This role offers a dynamic work environment alongside competitive benefits, promoting both individual growth and impactful contributions in the region.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Flexible work schedule

Qualifications

• 6+ years of experience in account management, partnerships, or sales, ideally in tech, e-commerce, or food delivery sectors.
• 2+ years of team leadership experience with a proven track record.
• Fluency in English; Arabic is a plus.

Responsibilities

• Lead and develop a team of Account Managers.
• Own and grow key partnerships within Dubai.
• Analyze commercial data for growth opportunities.
• Set team targets and KPIs; monitor performance.
• Collaborate with cross-functional teams to maximize partner experiences.
• Negotiate commercial terms with stakeholders.

Skills

Account management

Analytical skills

Communication skills

Negotiation skills

Team leadership

Interpersonal skills

Job description

Overview

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the team

The UAE Food commercial team is at the core of Careem's growth engine, driving strategic partnerships and delivering an outstanding experience for our customers. As a regional leader in food delivery, our team works closely with restaurant partners, internal stakeholders, and cross-functional squads to expand our market presence while ensuring excellence in execution.

About the role

We are looking for a Team Lead - Account Management to drive strong commercial performance and build impactful partnerships with our restaurant partners in Dubai. This role requires exceptional leadership, analytical, and relationship management skills. You will lead a team of account managers, set commercial strategies, and ensure long-term success for both Careem and our restaurant partners.

What you''ll do

• Lead, coach, and develop a team of Account Managers, driving high performance and motivation.
• Own and grow key strategic partnerships across Dubai Food vertical, ensuring win-win outcomes.
• Analyze commercial data to identify growth opportunities and performance gaps.
• Set targets and KPIs for the team; monitor, report, and optimize against them.
• Collaborate with marketing, operations, and product teams to deliver best-in-class partner experiences.
• Support negotiation of commercial terms and drive execution of initiatives to improve partner satisfaction.
• Represent Careem in key meetings with high-value restaurant groups and stakeholders.

What you''ll need

• 6+ years of experience in account management, partnerships, or sales, ideally within the tech, e-commerce, or food delivery sectors.
• 2+ years of team leadership experience with a strong track record of developing high-performing teams.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to manage cross-functional stakeholders in a fast-paced environment.
• Fluency in English; Arabic is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.