Team Head Sales & Services

People Perfect; Dubai; On-site; Confidential; Full time

Job summary

A leading HR solutions provider is seeking an experienced Team Head – Sales & Services to drive growth and manage client relationships in the UAE. The successful candidate will have proven sales leadership experience, a strong understanding of SaaS products, and a track record in staffing services. The role includes developing sales strategies, achieving targets, and enhancing customer satisfaction. Benefits as per company policy.

Qualifications

• Knowledge of RPO, contract staffing, outsourcing, manpower supply.
• Strong UAE market understanding & client hiring cycles.
• Experience selling SaaS products, HRMS, ATS, CRM, ERP.
• Understanding of cloud basics, integrations, and subscriptions.
• B2B sales experience, target-driven.

Responsibilities

• Develop & execute effective sales strategies to expand UAE market share.
• Achieve quarterly sales targets with at least 10% growth.
• Acquire at least 5 new contracts per quarter.
• Improve customer satisfaction scores by 15%.
• Reduce client complaints by 20%.
• Increase customer retention by 10% YoY.
• Provide leadership, coaching & training to enhance team closing rate by 25%.
• Conduct monthly 1-on-1 coaching sessions with 100% team participation.
• Promote at least one team member annually based on talent development plans.
• Develop competitive market positioning strategies tailored to UAE.
• Build relationships with UAE industry partners & influencers (min 3 annually).
• Automate or improve at least 2 operational processes per year, reducing time by 15%.

Skills

Sales leadership

Technical understanding of cloud/SaaS products

Client engagement

Negotiation skills

Presentation skills

Job description

Role Summary

We are hiring an experienced Team Head – Sales & Services to lead sales growth, manage client relationships, and drive operational excellence for our HR Staffing Solutions and SaaS/Cloud Services portfolio in the UAE. This role requires a strong blend of sales leadership, technical understanding of cloud/SaaS products, and deep expertise in staffing/recruitment service delivery.

Tasks

Key Responsibilities (UAE Market Focus)

• Develop & execute effective sales strategies to expand UAE market share.
• Achieve quarterly sales targets with at least 10% growth.
• Acquire new UAE-based clients with minimum 5 new contracts per quarter.
• Improve customer satisfaction scores by 15% based on UAE customer expectations.
• Reduce client complaints by 20% through proactive follow-up and service quality.
• Increase customer retention by 10% YoY through relationship-building in UAE sectors.
• Provide leadership, coaching & training to enhance team closing rate by 25%.
• Conduct monthly 1-on-1 coaching sessions with 100% team participation.
• Promote at least one team member annually based on UAE talent development plans.
• Develop competitive market positioning strategies tailored to UAE.
• Build relationships with UAE industry partners & influencers (min 3 annually).
• Automate or improve minimum 2 operational processes per year, reducing time by 15%.

Requirements

HR Staffing

• Knowledge of RPO, contract staffing, outsourcing, manpower supply
• Strong UAE market understanding & client hiring cycles

SaaS / Cloud

• Experience selling SaaS products, HRMS, ATS, CRM, ERP
• Understanding of cloud basics, integrations, subscriptions

Sales & Leadership

• B2B sales experience, target-driven
• Strong client engagement, negotiation & presentation skills
• Team leadership & performance management

Benefits

AS per Company policy