Senior Travel Reservation Specialist

Pegas Touristik LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading travel arrangements company in Dubai seeks a dedicated Senior Travel Reservation Specialist fluent in Tagalog. In this role, you will provide exceptional customer service, assist Tagalog-speaking clients with travel reservations, and resolve complex inquiries. You should possess strong skills in travel reservation systems and customer service, thriving in a fast-paced environment. Opportunities for professional growth and dynamic team collaboration are available.

Benefits

Opportunities for professional growth

Dynamic and supportive work environment

Qualifications

• Fluency in Tagalog and English, essential for effective client and team interaction.
• Proven experience in senior travel reservations, leading and mentoring junior staff.
• Strong knowledge of destinations, tour packages, and reservation systems.

Responsibilities

• Assist Tagalog-speaking clients with travel reservations and inquiries.
• Coordinate with airlines and hotels to secure bookings.
• Resolve complex travel issues efficiently, maintaining client satisfaction.

Skills

Fluency in Tagalog

Fluency in English

Exceptional customer service skills

Strong knowledge of the travel industry

Tools

Travel reservation software

Microsoft Office Suite

Job description

Join Pegas Touristik LLC, a leading company in the travel arrangements industry with an impressive global presence of over 5001 employees. We are currently on the lookout for a dedicated and skilled Tagalog Speaking - Senior Travel Reservation Specialist to become an integral part of our dynamic team based in the vibrant city of Dubai, UAE. This role offers an exciting and fulfilling opportunity to engage with a diverse clientele, delivering premium travel services and innovative solutions. As a senior specialist in our team, you will have the chance to leverage your extensive expertise in travel reservation systems and customer service excellence to craft exceptional experiences for our valued clients. Your fluency in Tagalog will play a crucial role in ensuring effective communication with our Filipino‑speaking customers, catering to their travel needs with precision, understanding, and care. If you are someone who is passionate about travel, possesses strong organizational skills, and thrives in a fast‑paced and ever‑evolving environment, we warmly invite you to apply and contribute to our mission of achieving excellence in the travel industry.

Tasks

• Provide exceptional customer service by assisting Tagalog‑speaking clients with travel reservations, inquiries, and itinerary adjustments, ensuring that all their travel needs are met with precision and care.
• Coordinate with airlines, hotels, and other service providers to secure bookings, ensuring that all arrangements are confirmed and that clients experience seamless travel experiences from start to finish.
• Utilize advanced reservation systems and software to manage and update client profiles meticulously, ensuring that all data is accurate, confidential, and up‑to‑date to enhance service delivery.
• Resolve complex travel issues and complaints efficiently, employing problem‑solving skills to maintain a high level of client satisfaction and foster long‑term loyalty and trust.
• Collaborate with team members to develop and implement innovative strategies for enhancing service offerings and improving operational efficiency, aiming for continuous improvement in service delivery.

Requirements

• Fluency in Tagalog and English, with excellent verbal and written communication skills essential for effective interaction with clients and team members.
• Proven experience in travel reservations, ideally within a senior or supervisory capacity, demonstrating ability to lead and mentor junior staff.
• Strong knowledge of the travel industry, including destinations, tour packages, and reservation systems, ensuring a comprehensive understanding of client needs.
• Exceptional customer service skills, with the ability to handle complex inquiries and provide solutions efficiently, enhancing customer satisfaction.
• Proficiency in using travel reservation software and Microsoft Office Suite, enabling seamless integration into existing workflows.

Benefits

• Work with a passionate, travel‑focused team, fostering collaboration and creativity.
• Opportunities for professional growth, international exposure, and leadership development.
• Dynamic and supportive work environment with comprehensive resources.

Pegas Touristik LLC