Support Engineer

National Petroleum Construction Company Limited; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the engineering sector is seeking a Technical Support Engineer to provide first-level technical support for various engineering software issues and manage hardware setups. The position requires a Bachelor's degree and a minimum of 3-5 years of experience in a relevant engineering environment, with an emphasis on troubleshooting skills and familiarity with engineering software packages like AutoCAD and others.

Qualifications

• Preferably with Microsoft Certification (MCSE / MCSA).
• Min. 3-5 years of experience in an Engineering environment.
• Industry standard certifications preferable.

Responsibilities

• Provide first-level technical support for engineering software issues.
• Handle installation and configuration of various engineering software.
• Troubleshoot and resolve hardware problems, including plotters and printers.

Skills

Troubleshooting

Interpersonal Skills

Communication Skills

Documentation Skills

Basic CAD knowledge

Education

Bachelor’s Degree

Tools

AutoCAD

MS Windows

MS Office

MS Access

SACS

SmartPlant Tools

CAESAR II

PDS

PDMS

Microstation

TEKLA

Job description

Job Description Provide first-level technical support for various engineering software problems, including AutoCAD
• Handle installation/configuration of various engineering software (SACS, SmartPlant Tools, CAESAR II, PDS, PDMS, AutoCAD, Microstation, TEKLA etc.,)
• Monitor the usage of network licenses of engineering software
• Maintain the engineering hardware/software inventory
• Troubleshoot and resolve hardware problems, including plotters and printers
• Ensuring regular backups of engineering servers and restore whenever needed
• Manage permissions on engineering servers for various users
• Assist senior support engineers in automation activities in the discipline.

Skills Required
• Bachelor’s Degree in any field, preferably with Microsoft Certification (MCSE / MCSA)
• Min. 3-5 years of experience, preferably in an Engineering environment
• Basic CAD knowledge
• Exposure to other industry-standard engineering software
• Good command of written and spoken English.
• Strong computer background (working knowledge of MS Windows, MS Office, MSAccess)
• Industry standard certifications preferable
• Excellent trouble-shooting skills
• Excellent interpersonal, communication and documentation skills