Strategic UX Researcher & Service Designer

Brainlake Advertising LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading advertising firm in Dubai is seeking a UX Researcher and Service Designer to lead strategic discovery and experience design for new initiatives. The ideal candidate has over 4 years of experience in UX research and service design, possesses strong communication skills, and is comfortable working independently. Responsibilities include conducting market research, mapping user journeys, and collaborating with cross-functional teams to ensure a smooth user experience across products. Competitive compensation and growth opportunities are offered.

Qualifications

• 4+ years of experience in UX research and service design.
• Proven ability to structure ambiguous problems into actionable frameworks.
• Strong experience with journey mapping, service blueprinting, and experience flows.

Responsibilities

• Conduct competitive and market benchmarking to identify opportunity gaps.
• Lead qualitative and quantitative research to uncover user needs.
• Map user journeys and identify friction points.

Skills

UX research

Service design

Journey mapping

Service blueprinting

User experience flows

Communication skills

Job description

A leading advertising firm in Dubai is seeking a UX Researcher and Service Designer to lead strategic discovery and experience design for new initiatives. The ideal candidate has over 4 years of experience in UX research and service design, possesses strong communication skills, and is comfortable working independently. Responsibilities include conducting market research, mapping user journeys, and collaborating with cross-functional teams to ensure a smooth user experience across products. Competitive compensation and growth opportunities are offered.