Strategic Tech Support Engineer (Hybrid, Global)

Thomson Reuters; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading global news and information provider is seeking a Technical Support Engineer to be based in Dubai. This role combines technical account management and incident resolution to enhance client success with their products. Ideal candidates will have over 5 years' experience in technical consulting for enterprise SaaS platforms, strong relationship management skills, and expertise in cloud technologies. The position offers a hybrid work model and supports career development, emphasizing a customer-centric approach.

Benefits

Hybrid work model

Flexible vacation

Career development programs

Comprehensive benefit plans

Volunteer days off

Qualifications

• 5+ years of progressive experience in technical account management or technical consulting for enterprise SaaS platforms.
• Proven track record managing relationships with high-profile global clients.
• Strong foundation in networking concepts and IT security best practices.

Responsibilities

• Serve as the primary technical point of contact for assigned top-tier clients.
• Conduct regular service reviews and recommend optimizations.
• Collaborate with global support teams to restore service within SLA targets.

Skills

Customer-centric mindset

Technical Account Management

Relationship management

Cloud platforms (AWS, Azure)

Networking concepts

Service activities for SaaS platforms

Education

Bachelor's degree in Computer Science or related field

Tools

CRM systems (Salesforce, ServiceNow)

Job description

A leading global news and information provider is seeking a Technical Support Engineer to be based in Dubai. This role combines technical account management and incident resolution to enhance client success with their products. Ideal candidates will have over 5 years' experience in technical consulting for enterprise SaaS platforms, strong relationship management skills, and expertise in cloud technologies. The position offers a hybrid work model and supports career development, emphasizing a customer-centric approach.