Strategic Customer Success Lead – Enterprise SaaS (MEA)

Jedox AG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company is looking for a Customer Success Manager in Dubai. This role is crucial for onboarding, adoption, and client retention. The ideal candidate will have 5-7 years of SaaS experience and strong stakeholder management skills. Key responsibilities include driving customer satisfaction, leading strategic sessions, and ensuring value realization. Candidates need to be proactive, possess storytelling abilities, and hold a relevant degree. Join a fun and fast-growing team!

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Strong storytelling skills for customer transformation journeys.

Responsibilities

• Serve as the primary point of contact for Jedox customers throughout the lifecycle.
• Drive retention, adoption, and expansion of Jedox solutions.
• Coordinate cross-functionally to resolve issues and ensure seamless delivery.

Skills

Customer Success

Stakeholder Management

SaaS Solutions Adoption

Project Management

Communication

Education

Degree in Business, Economics, Computer Science, or related field

Job description

A technology company is looking for a Customer Success Manager in Dubai. This role is crucial for onboarding, adoption, and client retention. The ideal candidate will have 5-7 years of SaaS experience and strong stakeholder management skills. Key responsibilities include driving customer satisfaction, leading strategic sessions, and ensuring value realization. Candidates need to be proactive, possess storytelling abilities, and hold a relevant degree. Join a fun and fast-growing team!