Strategic CSM: Cloud, BIG-IP & NGINX Success

F5 Networks; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a Customer Success Manager to guide customers in maximizing their investments in F5 solutions. This role requires expertise in BIGIP and NGINX, with strong communication skills in Arabic and English. Responsibilities include ensuring customer engagement, scaling product adoption, and driving successful business outcomes. Ideal candidates have 5 years of experience in a customer-facing role and the ability to build strong relationships. A Bachelor's degree in a relevant field is preferred.

Qualifications

• 5 years of experience in Customer Success or a related role.
• Fluent written and verbal communication skills in Arabic.
• Ability to distill complex technical concepts into actionable insights.

Responsibilities

• Ensure customers maximize value from their F5 investment.
• Guide customers through key milestones and adoption of solutions.
• Increase renewal rates and reduce churn through advocacy.

Skills

Customer relationship management

Technical proficiency in BIGIP and NGINX

Analytical skills

Communication and presentation skills

Education

Bachelor's degree in Computing, Business Information Technology or equivalent

Job description

A leading technology solutions provider in Dubai is seeking a Customer Success Manager to guide customers in maximizing their investments in F5 solutions. This role requires expertise in BIGIP and NGINX, with strong communication skills in Arabic and English. Responsibilities include ensuring customer engagement, scaling product adoption, and driving successful business outcomes. Ideal candidates have 5 years of experience in a customer-facing role and the ability to build strong relationships. A Bachelor's degree in a relevant field is preferred.